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Hosted VoIP

5 Reasons Every Business Needs a Unified Communications (UC) Solution

No matter what type of business or size business you have, the one aspect that you cannot afford to neglect is the communications you have with your customers. Businesses today are reaping the benefits of adopting one reliable solution for all of their communication needs thanks to the evolution of cloud-based unified communications (UC) solutions.

Here are 5 reasons why every business today needs a quality unified communications solution in place.

1. Cost
If you think about all of the individual services, equipment and staffing your business requires to communicate with your customers, you will be shocked at your monthly expenses. Communications, no doubt should be an investment, but one that is affordable. Quality and affordability are often both difficult to achieve, but thanks to modern cloud-based unified communications solutions, both are now obtainable. Every business should be looking to adopt a full service, subscription-based UC solution, one where everything is included. When we say everything, we mean it. The best UC solutions will include your phones, advanced calling features like auto attendants, unlimited calling, online faxing, video conferencing, toll-free and the latest mobile apps and tools, all for no capital expense. When you think about the value of this and what you can eliminate, for example, your fax machine costs and maintenance, modernizing and unifying your communications into one cost-effective solution is a no-brainer.

2. Disaster avoidance
When you think of disasters in business, you immediately think of revenue lost and unanticipated costs. Disasters can range from man-made interruptions to natural disasters like hurricanes and blizzards that can affect your business for days on end. With a cloud-based unified communications solution, disasters are no longer a concern. Communications can remain intact because all of your features and services are managed and accessed through a secure, online portal from any device. This means, that you can forward your calls to any number and voicemails can be retrieved from anywhere you are. Features like auto attendants, can also be used to inform customers of office closures. So, while your physical place of business may need to close, your communications with your customers will never be down.

3. Mobility
One of the greatest benefits of a cloud-based unified communications solution is the mobility and flexibility they provide. The world has become forever mobilized and so should your business. You no longer need to be chained to your place of business waiting for calls, or be worried about giving out your personal cell phone number. Cloud-based UC solutions offer the mobility to get calls on any device, through features like mobile twinning, where your business phone and mobile phone will ring simultaneously, so you never miss a call or mobile softphones, where you can make and receive calls on your mobile device using your business number. The ability to make business happen wherever you are and on whatever device you choose, is a benefit that no business should overlook.

4. Scalability
No matter what type of business you have, your hope and plans are for growth and profitability. Since the speed of growth is unknown, it is often difficult to plan ahead when making important investments, such as your business technology. Fortunately, cloud-based UC solutions allow you to scale up and down as needed. Having the reassurance that you can add and remove new employees, services and equipment instantly, gives you peace of mind and more control over your bottom line.

5. Productivity
With a cloud-based UC solution, your employees productivity level gains an instant boost. Not only can employees from any of your locations communicate on one system through 3 or 4 digit extension dialing, but they can also chat live through a secure, online customer portal. New tools like video, audio and web conferencing allows your employees to meet, collaborate and share documents from any device, anytime.

Cloud UC solutions offer countless advantages to businesses and help to ensure it is business as usual, no matter what takes place or where you or your employees physically are.

Interested in learning more about the benefits of UC solutions? Broadview offers an award-winning, 100 percent cloud-based unified communications solution, OfficeSuite Phone and has more than a decade of cloud experience. Click here for more information or a free quote for your business.

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Hosted VoIP

Keep your Head Above Water: Ways VoIP is the Busy Worker’s Life Preserver

There are many ways in which VoIP – Voice over Internet Protocol – is revolutionary. What many people don’t realize is that, especially for those of us who wear many hats or have hectic schedules, this type of business phone system can actually help keep us afloat in a sea of attempted communications. When you’ve got messages coming at you from the fax machine, e-mail, IM, and voicemail, it’s easy for things to get lost in the mix, causing disaster. Here are a few ways VoIP can save your skin.

No Longer Fall Victim to Being Distracted
So you’re on the phone with a client when another caller beeps through and you think, “I’ll let it go to voicemail and handle that later.” Then you get off the call and forget all about that person trying to get through. Or, you receive a call after business hours, and decide to take care of it in the morning, but by that point, the only thing on your mind is that stressful commute. In these situations, your VoIP phone system has your back. You can have your voicemail messages sent to your e-mail account so you’re notified of it not once, but twice. Sync it to your smartphone, and that voicemail is now in three places to get your attention. You look at your smartphone constantly, don’t you? Never miss an opportunity again.

Bandwidth Limitations: No Match for You
You love all your new business applications, but sometimes, your bandwidth just can’t handle it. Broadening your bandwidth might not be something you’ve considered before – though it totally should be, if you’re upgrading your technology – and therefore, your meager allowance could be affecting your business productivity. If you don’t have the bandwidth to use your phones or power up your other applications, you’ll be stopped short in the middle of a busy day. Luckily, when you go to switch to VoIP phone service, your provider will be required to assess your bandwidth situation and decide whether it can support your new solutions. They’ll be able to give you advice that not only corresponds with your new phone systems, but with all of your internet-based applications. Never have to slow your roll again!

Cold, Flu, Stomach Bug, Throat Thing? No Problem.
With VoIP, you can essentially access your phone from wherever you are. No one wants you to come to work if you’re going to be spreading that weird bug you have, but that doesn’t have to mean that you can’t be productive. Have your office phone forwarded to your mobile or even your computer, and you can work from anywhere. Your clients will be none the wiser if you take a call from your bed, surrounded by tissues and cold compresses.