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Hosted VoIP

Use HD Meeting to save money interviewing

Hiring top talent is critical to the growth and success of every organization. Each company has its own process. Even after your human resources department, or recruiting agency narrows down hundreds of applicants for each job posting, the interview process with the most qualified candidate pool can still be a daunting and expensive task. Here’s where video conferencing technology can simplify the hiring process.

After candidate applications and resumes are carefully reviewed, your next step is most likely to set up an initial interview in-person or over the phone with several of the most qualified candidates. However, in-person interviews can be costly to bring all the candidates in, not to mention time-consuming. Sure, there are phone calls, but they are not as effective at showing you the whole picture, literally. Meeting face-to-face through video conferencing software, especially when it pertains to hiring employees can really tell you a lot and save you a ton of time in the process.

Narrow down candidates more efficiently
For one, you have the opportunity to screen candidates more thoroughly to see if their resume and application match up before moving them further along in the interview process. Speaking with candidates via a brief video conference gives you the opportunity to evaluate their verbal and non-verbal communication skills, without having to do lengthy in-person interviews. You can better evaluate if they would be a good fit for the role than you can with just a phone call. How professional do they come across in terms of their appearance, attire and posture? Do they communicate effectively and display confidence? Are they energetic and excited about the potential role? Visual cues are critically important. And, if your company will be using video conferencing in your daily business, it’s a great opportunity to see each candidate’s comfort level with this important business technology.

Include colleagues easily
Another great benefit is the ability to include other key decision makers in the interviews who may be working from another location or traveling. This is a common hiring issue, and instead of delaying the interview process and potentially losing qualified candidates, multiple parties can participate in the interview process from any device, anywhere. This is incredibly useful and not to mention, practical.

Simplify geographic challenges
For out-of-state and international candidates, you may even opt to just do a series of video interviews and skip the costly and complicated in-person interviews all together. This is becoming an increasingly more popular method for hiring top talent located elsewhere. This powerful tool can save both you and your candidates time and money.

In sum, video conferencing provides your business with a cost-effective, time-saving and efficient way to interview and hire new employees. There is a great deal that can be learned from video interviews and many ways it can help to expedite and simplify the hiring process altogether. This will most definitely become a more common hiring practice and one that can really benefit your business both now and in the future.

Categories
Hosted VoIP

7 Things Every Customer Portal Should Offer

When it comes to your business’s communications, the interface that you use to manage it can make all of the difference.

Not all customer web portals are created equal. We’ve identified the criteria you should look for in order to achieve the highest level of productivity and the most enjoyable experience.

1. Integrated Technology

Businesses have a plethora of communication services beyond their phone system, like hosted email, online fax, video conferencing software and toll-free services. Gone are the days where you need multiple systems and logins to access and manage them all. Look for a system that is supported by one platform that will centralize all of your services and offer you a single-point of access to everything you need.

2. Intuitive Design

Time is of the essence, so having a customer portal that offers a modern, user-friendly design that is easy to manage for both managers and employees and does not require any IT support will save you time, money and hours of aggravation.

3. Adaptability

Today’s workforce is mobilized. No one can afford to be tied to their desk phones or computers, so the platform to manage your critical business communications needs to match your work style. Your web-based customer portal should be accessible and work the same on each of your devices: smartphones, laptops, tablets, IPads® and desktops.

4. Permission-based Controls

When it comes to your business’s communications, different employees and departments have different functions and levels of authority. Having a customer portal that offers customizable user profiles based on user personas allows administrators to grant employees access to only the features that are applicable to their role.

5.User-Centric Functionality

Simple and fast is what we are all looking for when we manage anything related to our business. Your customer portal should offer user-centric technology like drag and drop capabilities, click-to-dial phone numbers, the ability to upload, listen to and record greetings, pay bills, view call history, listen to voicemail and import contacts, all from one central website.

6. Support

With multiple site locations and communication services, it can be challenging to manage issues and contact support for each of your services. With a modern customer portal, you should have one-click access to contact support, chat live, open and view support tickets, access their online community and view how-to videos and support collateral for each of your services.

7. Collaboration

Many companies have multiple locations and employees that travel, so finding a platform that supports your communication services and can increase your connectivity across sites is a win-win. Features like real-time presence that showcases the availability of each of your coworkers before you contact them and the ability to initiate or join a video conference with just one click, allows your team to collaborate easily no matter where they are.