What is VoIP for Businesses
For those not familiar with VoIP, Voice over Internet Protocol, it is an Internet telephone service that takes the place of your regular landline phone. It has become a very popular choice for business owners worldwide. VoIP is often the cheapest choice in telecom service, but the price does not compromise its quality.
Business VoIP systems work just like the landline phone systems that you are used to using: the end-user experience is no different. If you need to make a call, you just pick up the phone and dial. The real difference is behind the scenes. Internet calling is much cheaper than traditional landline calling, and many VoIP providers offer lots of special features for businesses to improve your user experience like voicemail boxes, hunt groups, etc.
A VoIP business service uses your existing Internet connection to connect with a hosted PBX(private branch exchange). A hosted PBX is the system by which phone calls are routed into and out of your office. Hosted PBXs may be managed in off-site locations, or they may be virtual systems, which are hosted entirely online (via cloud technology). With a hosted PBX, you can help your business save valuable resources that could be better used in other ways.
How Can Business VoIP Help Your Company
Let’s consider how a VoIP business service can help save your company money and at the same time can give you a better business telephone system. A VoIP business service makes employee to employee communications easy and efficient. And a better telephone system will result in a better customer experience, which means a better chance of customer satisfaction.
Most VoIP services come with a list of standard features like, voicemail, caller ID and three-way calling. However, there are also some advanced features available with some business VoIP solutions that are specifically designed to improve employee productivity:
- Remote extensions allow satellite offices to function seamlessly as part of the main branch.
- A virtual receptionist routes calls automatically. This will allow you to eliminate the cost of a receptionist. It will also create the perception of a larger more professional business for customers.
- Voicemail to email means you don’t need to have phone access to keep up on business matters. A voicemail to email feature will forward your voicemails to your inbox as attachments so you can listen to them from any place where you can get an Internet connection.
- Virtual fax: Allows you to send or receive faxes through your email. Unlike some other features of VoIP business, virtual fax may come with varying monthly charges in addition to your monthly bill. However, these prices are very low, generally around $5 for 500 faxes.
- You can get a virtual phone number in different local area codes to attract customers in targeted regions.
- Simultaneous ring on multiple phones allow calls to get answered more quickly, allowing customers greater access to your services.
These features will increase the productivity of your employees, and enhance customer interface.
Getting Started with Business VoIP
As a small business, you should not be intimidated by the thought of installing a VoIP business system. With our VoIP services, you will have access to a very reliable customer support team that can help you with any problems when implementing your VoIP solution. Our on site installation and in person project management is what separates us from the other plug and pray providers that you may have heard about. Our goal is to make technology easy for you!