Call Log records

What Your Call History Can Tell You About Your Business

  In business, your call history can really tell you a great deal. Having insight into your entire company’s communications can be beneficial to improving various areas of your operations. As managers, reviewing call activity gives visibility into employee performance, customer needs and issues, as well as your sales and marketing efforts. But, who has […]

Common Obstacles of Communication Technology in Business

  A business’ success and its employees’ ability to communicate are directly correlated. Communication amongst one another as well as with other businesses and clients is crucial. That’s why newer and more powerful technologies for communicating are popping up every day. Of course, with new technology comes the potential for speed bumps, and smoothing them […]

Small Business, Big Image

Small businesses have the advantage of portraying a much larger image than ever before thanks to advances in technology. In the past, the number of employees, your budget and the number of locations were indicators of how large your business’s presence and reach throughout the community could be. Fortunately, now, no matter how small you […]

Time to Value for Small Business Cloud Phone Services

When considering a purchase of small business cloud phone services, metrics like Return on Investment (ROI) andTotal Cost of Ownership (TCO) are often considered. This makes sense for larger businesses, but often the key metric for small business or a startup is more time sensitive. For businesses that are highly time sensitive Time to Value (TtV) […]

Fraud Protection: Keeping Your Business Phone System Secure

  Common headlines these days are exposing the countless threats of Internet hackers. Businesses that utilize cloud-based phone systems operated via the web are often concerned with security and fraud protection. Fortunately, major carriers like Broadview, have sophisticated fraud detection systems and protocols in place. A commonly reported scam or hack within business phone systems […]

The Important role of IT in a Modern Business

In the modern world, a highly capable IT team is the lifeblood of your company. In all businesses, big or small, across all industries, having an IT team that is well-trained is crucial to keeping business afloat. Their many responsibilities are integral, even if your company only uses one computer. Today, we’re going to take […]

The Right Tools Make Switching to VoIP Easy!

You’re the IT Manager. It’s a big job. Servers, routers, and firewalls, budget cuts and smaller staff.  And then the CEO tells you they have just purchased a new IP phone system and you find yourself switching to VoIP. The sales manager is excited about the unified communications YOU will provide her team. Or maybe […]