Worried About Quality Control? 7 Reasons Your Business Needs Call Recording

  We’ve all heard it when calling into a business: ‘This call may be recorded for quality assurance.’ When calls are recorded, a new level of professionalism and reassurance is obtained. Modern businesses today are not only concerned with the quality of communication taking place between their employees and customers, but also the threats and […]

7 Things Every Customer Portal Should Offer

When it comes to your business’s communications, the interface that you use to manage it can make all of the difference. Not all customer web portals are created equal. We’ve identified the criteria you should look for in order to achieve the highest level of productivity and the most enjoyable experience. 1. Integrated Technology Businesses […]

Time to Value for Small Business Cloud Phone Services

When considering a purchase of small business cloud phone services, metrics like Return on Investment (ROI) andTotal Cost of Ownership (TCO) are often considered. This makes sense for larger businesses, but often the key metric for small business or a startup is more time sensitive. For businesses that are highly time sensitive Time to Value (TtV) […]

Three Invaluable Tips for Cloud Safety

One of the arguments most frequently made for switching to the cloud is the fact that it is secure. And, while this is true, nothing is perfect. You’d always rather be safe than sorry. Especially for retailers and financial institutions, security is paramount – although not every institution makes it their top priority. Companies should […]

Using Internal Chat for Your Business

  Internal chat apps have quickly become a must-have communication tool for businesses. If your business communications are still centered on email, or your team is using personal Skype, Google Hangouts or social media accounts to chat internally, it’s definitely time to get a team chat app. Chat apps build a stronger working relationship amongst […]

Auto-Attendant: What’s the Point?

  One of the most highly-praised features of OfficeSuite® Phone – the easy-to-use cloud UC system – is the virtual auto attendant, and as someone who has never used it, you may fail to see the hype. That’s understandable – after all, you could just as easily hire, even outsource, an operator, right? That may […]

Keep your Head Above Water: Ways VoIP is the Busy Worker’s Life Preserver

There are many ways in which VoIP – Voice over Internet Protocol – is revolutionary. What many people don’t realize is that, especially for those of us who wear many hats or have hectic schedules, this type of business phone system can actually help keep us afloat in a sea of attempted communications. When you’ve […]

6 Reasons Business Communications are Evolving from Legacy Voice to Hosted VoIP and Cloud UC

Businesses are turning to cloud-based Voice over Internet Protocol (VoIP) and unified communications (UC) solutions for myriad reasons: to control and reduce costs, manage complexity, increase productivity, and enable easier collaboration. But for many organizations, VoIP and UC implementations can be challenging to manage. Luckily, communications service providers (CSPs) can remove the complexity and alleviate […]

Why Switch from PBX to Hosted VoIP and Cloud Phone Systems

2015 Business Phone System Buyers’ Report: Why Switch from PBX to Hosted VoIP and Cloud Phone Systems If you’re thinking about buying a new business phone system , here’s your guide! Sometimes knowing what factors prompt other businesses to switch can help in your decision. This report from Software Advice is a wealth of information […]

Fraud Protection: Keeping Your Business Phone System Secure

  Common headlines these days are exposing the countless threats of Internet hackers. Businesses that utilize cloud-based phone systems operated via the web are often concerned with security and fraud protection. Fortunately, major carriers like Broadview, have sophisticated fraud detection systems and protocols in place. A commonly reported scam or hack within business phone systems […]