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Hosted VoIP

The Important role of IT in a Modern Business

In the modern world, a highly capable IT team is the lifeblood of your company. In all businesses, big or small, across all industries, having an IT team that is well-trained is crucial to keeping business afloat. Their many responsibilities are integral, even if your company only uses one computer. Today, we’re going to take a closer look at what their common roles are in any business, and hopefully drive home the true gravity of their importance.

Communications
How do people communicate, internally and externally, at your job? Do they use VoIP phone systems? Do they e-mail? What would business be like if these channels suddenly went offline? Not only would collaborating with your coworkers become a pain, your clients would most certainly not be pleased. IT teams are there to troubleshoot – they know the ins and outs of your communication channels, how to keep them up and running, and how to keep your conversations secure. Without them, it would be impossible to operate your business.

Inventory
Every business owner knows the importance of keeping a close eye on inventory. You need to be organized, to know when stock is low, and to be able to tell if things are going missing. A good IT team has the skills to make sure that additional stock can automatically be ordered when necessary, to connect your inventory management system with your POS system, and to keep this closed-loop running smoothly.

Data Storage
Your office probably doesn’t have rows and rows of filing cabinets – at least not anymore. Now, data is stored in the cloud or in some other digital server, and the IT team is there to make sure that data is well-maintained and secure. We all know how debilitating a data breach can be, and for that reason alone, you put a lot of trust in your IT team to take preventative measures.

Information Management
For many companies, data is kept so that it can be used to track sales, manage expenses, monitor activity, and maintain customer relationships. Your IT team can help to keep your data organized while also condensing it into reports that can be used to boost productivity, capitalize on new opportunities, perform client outreach, make special offers, and react to any abnormal activity on the account.

Most importantly, your IT team knows the best and latest applications for performing all these operations, which turn directly into success and profitability for your company. Investing in proper training and recruiting is absolutely crucial for a business in today’s world.

 

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Hosted VoIP

The True Pros & Cons of VoIP for Your Business

Over the last several years, great strides have been made to improve communication capabilities through Hosted Voice over IP (VoIP) solutions—a series of transmission capabilities that make communication over the Internet possible. This cloud-based phone system not only provides significant cost savings and superior flexibility, but also offers businesses of all sizes productivity, mobility and functionality features that are unmatched by traditional telephony.

What is VoIP?

VoIP converts analog audio signals into digital data, which can then be transmitted over the Internet. Implementing a VoIP system eliminates the pressures and costs of managing and maintaining a PBX, while giving your employees enterprise-grade features and other common features, including:

  • Voicemail
  • Call waiting
  • Toll-free numbers
  • Call forwarding
  • Visual voicemail (voicemail to email transcription)
  • Simultaneous and sequential ring
  • Audio conferencing
  • Auto attendant
  • Call Recording

Additional features are also available that allow users to specify how incoming calls are routed and/or forwarded, ensuring no important calls are missed. Furthermore, employees can make and receive phone calls on their cell phones through various mobility features through the VoIP business number. This means that VoIP long-distance calling plans can be utilized while working remotely, even from a mobile phone.

Scalability and Flexibility

Utilizing VoIP means that even as a company grows, there is no need to worry about installing new phone lines. Instead, businesses can use their existing broadband and simply purchase new handsets as needed.

In addition to scalability, the flexibility of VoIP is also a unique benefit. Since VoIP phone systems work through computer-to-computer connections, users can make calls and hold conversations anywhere there is an Internet connection. In addition to audio calls, VoIP also allows for video conferencing, meaning businesses can stay in touch with their employees or clients, regardless of their location.

Cost

When it comes to cost, VoIP is a winner. Most VoIP services are offered through a subscription-based cost model, allowing businesses to purchase only what they need, and then allocate funds that would normally be spent on traditional phone expenses to other parts of the business. Additionally, VoIP runs on the same network as the data, versus traditional phone packages that require businesses to manage separate networks and hardware for voice and data. This not only brings considerable cost savings and streamlines management, but also delivers more efficient communications.

Reliability

While VoIP can certainly increase productivity, efficiency and collaboration efforts, reliability is a common drawback – especially if you frequently experience downtime or hiccups with your Internet. These types of issues can cause users to experience latency, jitter, and packet loss during VoIP conversations. Doing your home and finding the right provider for your business needs is crucial in guaranteeing reliability.

The Bottom Line

When considering VoIP services, it’s important to understand how a service provider manages quality of service across their network, how features compare, if and how voice traffic is prioritized, and what kind of post-sales support you’ll receive. For more information, contact us today.

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Hosted VoIP

The Right Tools Make Switching to VoIP Easy!

You’re the IT Manager. It’s a big job. Servers, routers, and firewalls, budget cuts and smaller staff.  And then the CEO tells you they have just purchased a new IP phone system and you find yourself switching to VoIP. The sales manager is excited about the unified communications YOU will provide her team. Or maybe the CIO heard about Microsoft Lync and is thinking about using it for IM and presence.

Where do you begin? Can your network handle the additional traffic? Is that traffic any different from the email, web and other application traffic that exists now?

When it comes to switching to VoIP, there are some questions you’ll need to answer. Questions like:

  • How many calls does your organization make a day? A Week? A month?
  • Do you have a busy time of year?
  • What is the highest call volume you have in a 30-day period? When is that usually?

Don’t have the answers to these questions? Then it’s going to be a slow and bumpy ride.

Is it Really Any Different?

The answer to the question asked earlier is, Yes. The VoIP call traffic is different from the email, web and application traffic you already deal with. It’s persnickety and more sensitive to network interruptions.

Luckily, there are tools out there that can make the life of an IT Manager a LOT easier when switching to VoIP. Looks for tools to assess your current phone utilization, test your networks ability to provide quality VoIP calls, and allow you to monitor changes to network performance as the new system is deployed.switching to VoIP

Answering that first question of what does your network look like now can be tough. Where do you start? Do you have a call accounting system that can pull numbers for you, like number of inbound, outbound and internal calls per day? Could you ask your VAR or carrier for a traffic study? They’ll usually do it over a week and let you see things like total calls, trunk utilization and so on. Then, based on the codec you’ll be using with the new system, you’ll be able to calculate how much bandwidth you’ll need based on your current traffic patterns.

Once you are ready to choose a system, you’ll want to decide who runs it? Do you and your team answer alerts? Does your VAR? Or is it a combination based on severity, type of alarm, etc?

Find a vendor with a support system you are comfortable with. Ask questions like how much training is available? What type of training is it? Is there a charge?

System optimization is made possible with performance monitoring reports that help ensure that you continue to deliver quality of service and system performance.

The more work you do upfront to get things under control the easier life will be. You’ll look good. The CEO looks good. Win win.