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Hosted VoIP

Worried About Quality Control? 7 Reasons Your Business Needs Call Recording

 

We’ve all heard it when calling into a business: ‘This call may be recorded for quality assurance.’ When calls are recorded, a new level of professionalism and reassurance is obtained. Modern businesses today are not only concerned with the quality of communication taking place between their employees and customers, but also the threats and liabilities that their business is susceptible to on a daily basis. Thanks to call recording software, your company now has a tangible method for implementing communication and training best practices, as well as obtaining the necessary protection to maintain a sustainable, thriving business.

Here are some important reasons your business should record phone calls.

Reduce Your Company’s Liabilities

Every business faces the possibility of lawsuits; unfortunately, it comes with the territory. Customer disputes often transpire from a miscommunication of some sort and can result in costly lawsuits where it is difficult to decipher who is at fault. Corporations, especially ones with contact centers, and their employees can be held liable in these circumstances, and no matter the outcome, the cost can be exorbitant. Fortunately, there are proactive measures that can be taken and services like Broadview’s OfficeSuite Call Recording reduces your company’s liability and offers the added protection you need from potential lawsuits. By recording phone calls, you have a record of every occurrence. Recorded evidence can be beneficial in defusing customer disputes before they escalate into costly lawsuits. And, if the case were to go to trial, the recording would be a valuable asset for your legal team and could be admissible in court as evidence.

Maintain Quality Control and Evaluate Employee Performance

Having the ability to listen to and monitor both current and past call recordings provides supervisors and managers with a huge advantage and allows you to obtain more control over the quality of your employee’s interactions with your customers. The recordings can be assessed with one click of a button, so you can get a more accurate assessment of how calls are handled in their natural context, without the employee’s knowledge. OfficeSuite® Call Recording software for PC allows you to filter and search past recordings based upon a variety of criteria including: inbound caller ID, outbound dialed number, extension recorded, date and time, etc. Since all the recordings are stored in the cloud and accessible online, you can download and listen to them anytime, anywhere. Evaluating employees could not be easier when your automatic call recorder solution includes Evaluation Reports that you can quickly customize and fill out simultaneously while listening to recorded calls

Keep Your Business Secure

With voice recording software in place, you have the ability to ensure that confidential business information is not compromised and can easily detect security problems. You can also monitor employee activity to help reduce any inappropriate conversations that could be detrimental to your business like illegal activity, sexual harassment, or the excessive use of company time for personal phone calls.

Satisfy Regulatory Compliance Standards

There are so many government regulations in place that it is hard to keep up. Compliance is an important concern and requirement for most businesses, especially if you are in the financial, insurance, healthcare or legal sector, where you may be required by law to record all verbal communications. Call Recording and call tracking software, such as OfficeSuite Call Recording, ensures your business complies with these regulations and can prevent you from being fined or prosecuted.

Affordable, Scalable Cloud Storage for Recordings

Storage is a large concern, so make sure the call recording service you choose gives you ample storage, and if it’s hosted in the cloud like ours is, that’s even better! (Broadview’s includes 1 Gig and stores your recordings for up to 30 days for free.) The great part about cloud storage is it’s inexpensive and it’s easy to add more. With OfficeSuite Call Recording, you decide how much storage you need (for example, 1 Gigabyte is about 35 hours) and how long you need to store it for (check the regulations your business must adhere to.)

Improve Employee Training

We all have expectations of how we’d like customer calls to be handled and we do our best to communicate that to our new employees, but by having pre-recorded calls, you have the unique advantage of showing live examples of different circumstances that may arise and the way in which you’d like them to be handled. This allows you to set expectations from the very beginning, as well as create uniformity and best practices for the employees to follow. Training and growth is a continual process and should be ongoing for employees no matter how long they have worked for you. With Call Recording, you are able to share individual employee’s recorded calls, enabling you with the opportunity to address any concerns and continuously improve the quality of your business’ communication.

Make Sure it’s Easy to Manage
Technology for your business is only helpful if you don’t need an IT degree to learn how to use it. Some Call Recording services, including Broadview’s OfficeSuite Call Recording, are very user-friendly while still being robust solutions. (Think inbound and outbound call recording that you specify using an easy-to-use website.) You simply select which phone extensions you’d like to have recorded – simple! If you’re a multi-site business, finding a solution that lets you record calls in one centralized place for all your locations, like Broadview’s does, makes it even easier to manage.

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Hosted VoIP

7 Things Every Customer Portal Should Offer

When it comes to your business’s communications, the interface that you use to manage it can make all of the difference.

Not all customer web portals are created equal. We’ve identified the criteria you should look for in order to achieve the highest level of productivity and the most enjoyable experience.

1. Integrated Technology

Businesses have a plethora of communication services beyond their phone system, like hosted email, online fax, video conferencing software and toll-free services. Gone are the days where you need multiple systems and logins to access and manage them all. Look for a system that is supported by one platform that will centralize all of your services and offer you a single-point of access to everything you need.

2. Intuitive Design

Time is of the essence, so having a customer portal that offers a modern, user-friendly design that is easy to manage for both managers and employees and does not require any IT support will save you time, money and hours of aggravation.

3. Adaptability

Today’s workforce is mobilized. No one can afford to be tied to their desk phones or computers, so the platform to manage your critical business communications needs to match your work style. Your web-based customer portal should be accessible and work the same on each of your devices: smartphones, laptops, tablets, IPads® and desktops.

4. Permission-based Controls

When it comes to your business’s communications, different employees and departments have different functions and levels of authority. Having a customer portal that offers customizable user profiles based on user personas allows administrators to grant employees access to only the features that are applicable to their role.

5.User-Centric Functionality

Simple and fast is what we are all looking for when we manage anything related to our business. Your customer portal should offer user-centric technology like drag and drop capabilities, click-to-dial phone numbers, the ability to upload, listen to and record greetings, pay bills, view call history, listen to voicemail and import contacts, all from one central website.

6. Support

With multiple site locations and communication services, it can be challenging to manage issues and contact support for each of your services. With a modern customer portal, you should have one-click access to contact support, chat live, open and view support tickets, access their online community and view how-to videos and support collateral for each of your services.

7. Collaboration

Many companies have multiple locations and employees that travel, so finding a platform that supports your communication services and can increase your connectivity across sites is a win-win. Features like real-time presence that showcases the availability of each of your coworkers before you contact them and the ability to initiate or join a video conference with just one click, allows your team to collaborate easily no matter where they are.

 

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Hosted VoIP

Time to Value for Small Business Cloud Phone Services

  • Time to Value

When considering a purchase of small business cloud phone services, metrics like Return on Investment (ROI) andTotal Cost of Ownership (TCO) are often considered. This makes sense for larger businesses, but often the key metric for small business or a startup is more time sensitive. For businesses that are highly time sensitive Time to Value (TtV) is a better metric.

What is Time to Value (TtV)?

Time to value describes the amount of time between making a business decision or incurring initial cost to receiving the value from the decision or investment.  Value in this case is the desired business goal or benefit.

This is a different metric than the often used Time Value of Money (TVM). TVM is a calculation of what today’s money is worth in the future due to its earning potential. TVM is generally used when money is being loaned or will be received at some future time.

Both the Time to Value and TVM attempt to address the consideration of time, but in different ways.

Startup & Small Business Time

For startups and small businesses time is often their most precious commodity. The industry likes to focus on ROI, which factors time but not always in a way that matters to a startup or small business. Small businesses and startups are often on the clock trying to make their business successful before running out of time.

ROI helps you understand how long it will take to pay back an initial investment. This is useful when there is a large capital expenditure, but for cloud services this often misses the point. Time to Value is very aligned with how small businesses and startups tend to think. It is focused on the speed of which money spent returns value.

What is the TtV for cloud business phone services?

To answer this question we must first look at the benefits that drive most small businesses tocloud business phone services. I wrote a post awhile back on the top reasons small businesses go to the cloud, so I won’t rewrite it here. Let’s review these reasons and the Time to Value for each:

  • Cost – Most startups and small businesses go to the cloud to avoid a large capital expenditure on a phone system With cloud business phone services this value is delivered day one.
  • Scalability – Startups and small businesses don’t want to be penalized for adding or removing a line. Again, the time to value is pretty much immediate with most cloudbusiness phone services offering adds and removes at no cost.
  • Security – Managing cyber security can be a real burden for small businesses. Cloudbusiness phone services shift this burden to the service provider and the value is received immediately by customers of all sizes.
  • Integrations – Many small business cloud phone services offer integrations to CRM and Support platforms. These integrations typically require a little configuration, but value is often received the first day. Cloud business phone services also offer APIs enabling startups and small businesses to create their own custom integrations. The value of these integrations is not received until the development work is completed.
  • Flexibility – This benefit is partially described under scalability above, but there is added value from picking and choosing features. Most cloud business services provide plans where the customer can have a limited feature set for a lower cost and add features as they grow. Again, this value is received pretty much immediately by the customer.
  • Disaster Recovery – Most startups and small businesses don’t have the time or money for a full blown disaster recovery plan, however flying without a net is rarely a good policy and customers often require this. Going to the cloud solves this problem in a critical business area, communications, immediately upon activating the service.

So the short answer is unless you need to develop a new integration Time to Value is immediate. Some might dismiss TtV for its simplicity, but it is often the most important metric for startups and small businesses. We would encourage you to consider it with your next major purchase.

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Hosted VoIP

Three Invaluable Tips for Cloud Safety

One of the arguments most frequently made for switching to the cloud is the fact that it is secure. And, while this is true, nothing is perfect. You’d always rather be safe than sorry. Especially for retailers and financial institutions, security is paramount – although not every institution makes it their top priority. Companies should always be operating as though they are at risk for a data breach, because in essence, it’s always a possibility.

Something that not many people realize is that the vast majority of news-making data breaches have occurred on out-of-date network systems with similarly out-of-date security measures. Embracing the cloud means embracing the latest technology, whether that’s in organization, integration, or, yes, security.

What we’re trying to say is that yes, it’s time you upgraded to the cloud and no, you shouldn’t be afraid that the cloud will put you at risk for security breaches – they’re much safer than the legacy servers you’re probably using. But, once you do move to the cloud, it’s important to employ best practices to keep your business safe.

Here are three tips to achieving cloud safety.

Keep your Staff in the Know; Monitor BYOD
It’s becoming increasingly common for companies to have their employees bring their own devices, better known as BYOD, to work. Some employees even prefer this over having separate computers, phones, etc. While this may be efficient for your company’s needs, it’s important that everyone understands how to keep their devices safe. Hold frequent meetings to let staff members know what could happen if their devices fall into the wrong hands, what applications are secure and which aren’t, and how to protect themselves. A lot of companies have made it mandatory for employees to lock/password protect their computers whenever they are away from their desks, which is never a bad idea.

Encrypt, Encrypt, Encrypt
Chances are, the cloud platform you’re using will encrypt your data automatically. That said, platforms do not always encrypt the data that is synced to mobile devices. It might be a good idea to look into file-level encryption to play it safe if you have employees who work remotely to any degree. Having this extra level security is entirely worth it – if only for your peace of mind.

Always Stay on Top of Security
Security should be your priority. It may seem obvious, but surprisingly, only 40 percent of financial businesses think a data breach is a risk they face, even though small data breaches are incredibly common. Revisit your security often to see what new things you can do to stay safe, and have frequent trainings to ensure everyone understands the consequences of not doing so. You can never be too safe.

Like we said before – it’s time to embrace the cloud and enjoy the integration it offers. You can now have your e-mail, applications, and phone systems all hosted in the cloud. That said, safety should always be #1 in your business, and it applies to the cloud as well.

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Hosted VoIP

Using Internal Chat for Your Business

 

Internal chat apps have quickly become a must-have communication tool for businesses. If your business communications are still centered on email, or your team is using personal Skype, Google Hangouts or social media accounts to chat internally, it’s definitely time to get a team chat app.

Chat apps build a stronger working relationship amongst your employees, especially if your business operates in different locations or employees are on-the-go. The ability to chat in real-time increases productivity and builds a forum for your employees to feel comfortable sharing ideas.

Chat allows employees to share information effectively, while minimizing the disruption of work environments.  Employees who use chat are able to instantly engage with colleagues while on calls with customers or in meetings. As we all know, our email inboxes are inundated and emails typically cannot be answered immediately. Chat, on the other hand, gives you the opportunity to send a brief message and provides a quick and easy method for others to respond.  Employees are able to successfully communicate at the touch of a button–eliminating the time needed to run messages across the office.

Team chat apps are perfect for customer facing and sales departments and improve the quality of service. Employees who are on calls with customers can seek assistance from their colleagues in seconds to provide more prompt and accurate service to their customers.

There are plenty of chat apps on the market to choose from, but it’s important that the platform you choose meets all of your needs and works across all platforms, anything less is sub- standard. For the best user experience and to accelerate adoption, make sure your chat app works on desktops; either as a standalone app or from the web or both, as well as having apps for Apple and Android phones and tablets. Broadview’s MyOfficeSuite application offers a unique integration of an entire communication platform: online presence, click-to-call extension dialing and company-wide chat functionality in one and is available on nearly every device you own.

Whichever chat application you choose, be sure that it offers cross-platform functionality to unify and simplify your communications across departments and your entire organization, no matter which device your team is using. This will allow you to keep you communications in one place for optimal efficiency and connectivity.

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Hosted VoIP

Auto-Attendant: What’s the Point?

 

One of the most highly-praised features of OfficeSuite® Phone – the easy-to-use cloud UC system – is the virtual auto attendant, and as someone who has never used it, you may fail to see the hype. That’s understandable – after all, you could just as easily hire, even outsource, an operator, right?

That may be true, but there are some things that auto attendants offer that operators don’t, so let’s go into detail about that.

Not Just Professionalism – Consistent Professionalism
Everyone has off-days, whether they’re in a bad mood or simply not performing at their maximum potential. Computers, however, do not. Auto attendants follow rules flawlessly, route calls logically, and make sure that all callers get the same experience. Plus, since auto attendants operate on logical routing trees, you can make sure that certain types of calls are prioritized over others if you choose. No one gets the grumpy operator, and no operators get grumpy callers. It streamlines your business, makes sure every call goes where it needs to go, and keeps mistakes out of the mix, delivering you better customer service.

Branding Opportunities
While your callers wait to be re-directed, there’s going to be a radio silence. If you use an auto attendant, though, you can fill that silence with some company branding to promote a new product, inform the caller about useful features, or simply play some good music. All you have to do is have a voiceover recorded if you’d like, or choose the type of music you think your customers might like to hear, and launch it, which can be done right from your computer, smartphone or tablet via the MyOfficeSuite® customer portal. All of these things contribute to the caller’s experience, and ultimately affect their opinion of your brand. You can change them out as often as you like!

Make Use of the Cloud
When you use an auto attendant through your VoIP provider, you’ll make ample use of all the benefits of the cloud. You can integrate your incoming calls with third-party apps such as Salesforce® and other CRMs. Access and monitoring is, in turn, easy to control.

If your power spontaneously goes out, your caller won’t be disconnected since the call is being taken through the cloud. The call can be redirected to a mobile phone to ensure business continuity.

The cloud also allows an auto attendant to direct calls to employees who may be off-site, assuming their phones have been re-routed to wherever they are.

Plus, if you need to make a change to your call routing or hold music, you can do it from anywhere – it’s in the cloud!

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Hosted VoIP

Keep your Head Above Water: Ways VoIP is the Busy Worker’s Life Preserver

There are many ways in which VoIP – Voice over Internet Protocol – is revolutionary. What many people don’t realize is that, especially for those of us who wear many hats or have hectic schedules, this type of business phone system can actually help keep us afloat in a sea of attempted communications. When you’ve got messages coming at you from the fax machine, e-mail, IM, and voicemail, it’s easy for things to get lost in the mix, causing disaster. Here are a few ways VoIP can save your skin.

No Longer Fall Victim to Being Distracted
So you’re on the phone with a client when another caller beeps through and you think, “I’ll let it go to voicemail and handle that later.” Then you get off the call and forget all about that person trying to get through. Or, you receive a call after business hours, and decide to take care of it in the morning, but by that point, the only thing on your mind is that stressful commute. In these situations, your VoIP phone system has your back. You can have your voicemail messages sent to your e-mail account so you’re notified of it not once, but twice. Sync it to your smartphone, and that voicemail is now in three places to get your attention. You look at your smartphone constantly, don’t you? Never miss an opportunity again.

Bandwidth Limitations: No Match for You
You love all your new business applications, but sometimes, your bandwidth just can’t handle it. Broadening your bandwidth might not be something you’ve considered before – though it totally should be, if you’re upgrading your technology – and therefore, your meager allowance could be affecting your business productivity. If you don’t have the bandwidth to use your phones or power up your other applications, you’ll be stopped short in the middle of a busy day. Luckily, when you go to switch to VoIP phone service, your provider will be required to assess your bandwidth situation and decide whether it can support your new solutions. They’ll be able to give you advice that not only corresponds with your new phone systems, but with all of your internet-based applications. Never have to slow your roll again!

Cold, Flu, Stomach Bug, Throat Thing? No Problem.
With VoIP, you can essentially access your phone from wherever you are. No one wants you to come to work if you’re going to be spreading that weird bug you have, but that doesn’t have to mean that you can’t be productive. Have your office phone forwarded to your mobile or even your computer, and you can work from anywhere. Your clients will be none the wiser if you take a call from your bed, surrounded by tissues and cold compresses.

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Hosted VoIP Unified Communications

6 Reasons Business Communications are Evolving from Legacy Voice to Hosted VoIP and Cloud UC

Businesses are turning to cloud-based Voice over Internet Protocol (VoIP) and unified communications (UC) solutions for myriad reasons: to control and reduce costs, manage complexity, increase productivity, and enable easier collaboration. But for many organizations, VoIP and UC implementations can be challenging to manage. Luckily, communications service providers (CSPs) can remove the complexity and alleviate the need for internal IT staff to manage and maintain the solution. According to recent IDC survey data, hosted and cloud solutions will continue to gain significant traction and significantly outpace on-site solutions.

Organizations surveyed in 2014 that had deployed VoIP:

  • 33% said they had a hosted VoIP solution.
  • An additional 29.6% indicated they planned to implement hosted VoIP in the future.

Organizations surveyed in 2014 that planned to implement UC:

  • 41.7% of current UC users said their organization had deployed a premises-based UC solution.
  • 61% planned to implement a hosted/cloud UC or UCaaS compared with 30% who planned to implement an on-site UC solution.

Here are 6 reasons why business communications are evolving naturally from legacy on-site voice systems to hosted VoIP and cloud-based UC solutions. To read the full IDC report, click here.

 

1. Shift in How Businesses Communicate

When it comes to how professionals communicate, it will always come down to voice. Voice communications will always be an essential aspect of conducting business in today’s fast-paced environment. But the way in which organizations communicate is shifting from siloed, legacy voice platforms to integrated cloud solutions.

2. BYOD Explosion

Business professionals are redefining how and where they work. The proliferation of mobile devices, fueled by BYOD and the consumerization of IT, combined with the increasingly distributed and virtual nature of workforces are key drivers of this shift.

3. Growing Comfort Level with the Cloud

The accelerating adoption of managed, hosted, and cloud-based communications solutions is being driven by organizations’ growing comfort level with cloud delivery models. Although businesses will continue to invest in on-site solutions, their growing comfort level coupled with increasing numbers of hosted and cloud-based services in the market has led to faster-than-expected adoption. As a result, the available UC delivery and deployment options now include managed, hosted, cloud-based and hybrid offerings, far beyond the traditional, premises-based offerings that dominated the market a few years ago.

4. Businesses want Cloud Benefits, Now and in the Future

Business communications are naturally evolving from legacy voice systems to cloud VoIP and UC solutions as organizations reevaluate their existing solutions and consider the benefits of moving to a cloud-based model:

  • Control and reduce costs
  • Simplify the delivery and management of communications
  • Boost productivity and efficiency
  • Facilitate migration to a converged network
  • Encourage collaboration internally and externally with customers, suppliers and partners.

In fact, some organizations are deploying cloud-based UC or unified communications as a service (UCaaS) not only because they believe their users will leverage the advanced features immediately, but also because the additional functionality will be there whenever it’s needed.

5. Demand for Mobile, Video & Social

The popularity of mobility, video and social business applications is also contributing to rising demand for cloud solutions that seamlessly integrate UC capabilities with advanced voice capabilities, mobility and collaborative apps. Businesses are considering how UC can enable new applications, help solve business process challenges, and enable users to communicate and collaborate whenever and wherever they want using any device. However, these applications and services must be easy to deploy and manage as well as intuitive and simple to use. That’s where online customer portals that centralize management of all UC services comes into play.

6. Centralized Management

Over the past few years, CSPs have paved the way for providing UCaaS by integrating unified messaging (email, voice, and fax messaging), IM, conferencing (Web, audio, and video), presence, and mobility with the underlying telephony and call management capabilities already resident on hosted VoIP platforms. An example of one such centralized portal is Broadview Networks’ innovative MyOfficeSuite®. The  MyOfficeSuite® portal enables customers to control everything within the OfficeSuite Phone® UC solution – phone, voicemail, email, HD Video and web conferencing, Android® and iPhone® apps for mobile access, online fax service, Instant Messaging and more.

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Hosted VoIP

Why Switch from PBX to Hosted VoIP and Cloud Phone Systems

2015 Business Phone System Buyers’ Report: Why Switch from PBX to Hosted VoIP and Cloud Phone Systems

If you’re thinking about buying a new business phone system , here’s your guide! Sometimes knowing what factors prompt other businesses to switch can help in your decision. This report from Software Advice is a wealth of information on Most Wanted Features and Applications, Top Pain Points, Buyers by Industry and so much more. With all the different options available for business communications (i.e. on-premises Private Branch Exchange (PBX), on-premises IP PBX and Hosted VoIP and Cloud UC systems), it can get overwhelming. Let this navigate you through all the reasons to upgrade to a hosted VoIP or Cloud phone system.

If you get nothing else from this report, know this: the PHONE still reigns supreme over all other communications. Yes, people are increasingly using web-based channels like email, social media and online chat to connect with your customer support team, but at the end of the day their phone interactions with your business dominate their perceptions.

 In other words, if you don’t do a good job with your auto attendant – the automated menu that lets callers self-select where their call is routed – then you’re likely to lose their business.

Daniel Harris, Market Research Associate at Software Advice, a VoIP software reviews website, gives more insight:

Our survey asked a population of U.S. consumers about how they would respond to a bad experience with a local business’s auto attendant. These findings suggest that auto attendants are a vitally important customer-facing element of business phone systems, particularly for local businesses.

  • Strikingly, 42% of our sample says that they would take their business elsewhere.
  • Only 7% says that they would email the business.
  • Moreover, only 20% says that they’ll look for info on the company’s website if they can’t use the auto attendant, which is less than half of the percentage of respondents who would simply take their business elsewhere.

We asked consumers about their top pain points with using auto attendants in order to identify the key elements of good auto attendant design. The top pain points among the consumers in our sample are long introductions (cited by 29%) and too many menu options (cited by 28%). In order to arrive at guidelines concerning how to avoid these pain points, we analyzed a sample of 45 small business auto attendants to track metrics on average introduction length, menu length and number of menu options.

  • More than half (58%) of the introductions in our sample are under three seconds long.
  • Only 9% provide branding statements regarding their businesses in auto attendant introductions.
  • Additionally, overall menu length rarely exceeds 40 seconds (only 24% of the businesses in our sample had longer introductions).
  • We also found that very few small business auto attendants include more than 8 options – only 6% of the auto attendants in our sample extended beyond this number.
  • The lion’s share of auto attendants clustered between 4 and 5 options (42% of our sample).

I hope this guide helps you make a more informed decision about what type of communication system is right for your business. Remember, you typically only have one chance to make a good impression on your customers and prospects, so make sure that the phone system you choose gives your business a professional, polished image.

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Hosted VoIP

Fraud Protection: Keeping Your Business Phone System Secure

 

Common headlines these days are exposing the countless threats of Internet hackers. Businesses that utilize cloud-based phone systems operated via the web are often concerned with security and fraud protection.

Fortunately, major carriers like Broadview, have sophisticated fraud detection systems and protocols in place. A commonly reported scam or hack within business phone systems results from hackers calling into a phone system’s voicemail, trying different passwords until one works and making outbound calls via one of the voicemail menu options.

Broadview proudly addressed this concern many years ago with our award-winning OfficeSuite® Phone system by eliminating the rarely used call-out feature from our voicemail options all together.

Another commonly reported concern is overnight cleaning crews racking up costly international calls on company’s bills. With more advanced cloud-based phone systems, you have the ability to restrict outgoing calls, with the exception of emergency calls during after hours. Closed or after hours can be also defined however needed and vary by employee or group through the Business Hour function, regardless of how many different shifts you have. We also always recommend that our customers update their “permission profiles” by turning off any calling permissions that employees do not need or should not have, especially when their business is closed.

Although, our customers can rest easy knowing that their systems are secure, we recommend that everyone incorporate the following three practices to ensure optimal security for your business.

Change your passwords– Although it can be a pain to remember new passwords, it is a great measure to keep your system secure. We recommend changing your password at least once a year and choosing something that is difficult for others to guess. We offer our customers the option to have passwords that contain up to 10 digits, which are significantly harder for hackers to crack than four digit passwords.

Require Password Protected Logins– It may be quicker and easier for your employees to click the “keep me logged in” or “remember my password” buttons, but that’s also a great way to weaken your security. If you want to ensure optimal security for your network, require every username to have a password, and require the username and password to be entered every time the program is launched. This adds another layer of security – even if a hacker is able to breach the network, they’d still need to hack a specific password to gain full access.

Use Common Sense when Working Outside the Office– One of the greatest advantages of cloud-based systems is that you can work from anywhere. Just be sure to always use common sense. Don’t ever share your password with anyone, write it down and or store it on your personal computer or other devices. Theft of computers and devices is common, so ensuring that your passwords are protected is critically important.

No network is perfect, but when you utilize a cloud-based phone system that has the proper security and fraud protection in place and instill your own routine preventative security policies, your business will remain secure and be less susceptible to fraudulent threats.